iPad & Internet Support
Internet Connection Issues
If your child is having difficulty connecting to the Internet, please fill out a technology help ticket for assistance.
District Issued iPads
For all district-issued iPads, the parent control feature is called ScreenGuide. What is ScreenGuide?
To set up ScreenGuide, please follow the ScreenGuide directions.
This collection of 11 short (roughly 1-2 min each) YouTube videos, explains how to use the different device management features that parents have access to.
Our goal with this service is to:
1. Provide families with an iPad management option that is easy to use and easy to understand, and
2. Offer a management option that ensures secure features that meet or exceed industry standards.
***Disclaimer – If you use the “Hide Apps” feature, the apps do not maintain their folder organization when they are un-hidden. This means if your child has organized apps into folders on their iPad and you hide them, they will not return to the folders. ***
BYO (grandfathered-in) iPads
For any BYO iPads, Apple has a number of parental control features that are free to use. Restriction settings can be applied to an iPhone, iPad, or iPod touch. Parents can:
Please consider applying these parental control features as a way to help your child behave appropriately, while using their personal iPad.
For help with Apple’s parental control features, please contact Apple Support.