Internet Connection Issues

If your child is having difficulty connecting to the Internet, please fill out a technology help ticket for assistance. 

District Issued iPads

For all district-issued iPads, the parent control feature is called ScreenGuide. What is ScreenGuide? 

• To set up ScreenGuide, please follow the ScreenGuide directions.

• This collection of 11 short (roughly 1-2 min each) YouTube videos, explains how to use the different device management features that parents have access to.

 Our goal with this service is to:

1. Provide families with an iPad management option that is easy to use and easy to understand, and

2. Offer a management option that ensures secure features that meet or exceed industry standards.

***Disclaimer – If you use the “Hide Apps” feature, the apps do not maintain their folder organization when they are un-hidden. This means if your child has organized apps into folders on their iPad and you hide them, they will not return to the folders. ***

BYO (grandfathered-in) iPads

For any BYO iPads, Apple has a number of parental control features that are free to use. Restriction settings can be applied to an iPhone, iPad, or iPod touch. Parents can:

• Set Content & Privacy Restrictions

• Prevent iTunes & App Store purchases

• Allow built-in apps and features

• Prevent explicit content and content ratings

• Prevent web content

• Restrict Siri web search

• Restrict Game Center

• Allow changes to privacy settings

• All changes to other settings and features

Please consider applying these parental control features as a way to help your child behave appropriately, while using their personal iPad.

For help with Apple’s parental control features, please contact Apple Support.